Glazing Ombudsman (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.glazingombudsman.com (the “Site”) and utilize our services. By accessing the Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

• Contact Information: Name, email address, phone number, and postal address when you register on our Site, subscribe to our newsletter, or contact us for support.
• Professional Information: Information related to your business or professional role if you register as a glazing provider or industry professional.

Technical Data

• Usage Information: Information about your interactions with our Site, such as the pages you visit, the time spent on each page, and the links you click.
• Device Information: Information about your device, including your IP address, browser type, operating system, and device type.

Cookies and Tracking Technologies

• We use cookies, web beacons, and similar tracking technologies to collect information about your activities on our Site. This helps us enhance your experience and provide personalized services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Site and services.
• Improve, personalize, and expand our Site and services.
• Understand and analyze how you use our Site and services.
• Process your transactions and send you related information.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
• Send you text messages and push notifications.
• Detect and prevent fraud.
• Comply with legal obligations and protect our rights and the rights of others.

3. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to the processing of your personal information where we are relying on a legitimate interest.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to these third-party websites. We are not responsible for the content, privacy, or security practices of these third-party websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.